Portfolio Details

Company Overview:

• Name: Nabanno
• Industry: Food and Restaurant
• Location: Dhaka, Bangladesh
• Established: 2022
• Objective: To develop and deploy a flexible, scalable, and user-friendly POS system for retail chains.

Background:

Tactsoft POS had been using outdated and fragmented POS systems across its stores, leading to inefficiencies in inventory management, customer service, and sales reporting. They approached QuickPOS for a comprehensive solution that could be standardized across all locations while offering scalability for future growth.

Challenges:

1. Fragmented Systems:
   • Tactsoft POS’s existing POS systems were different in various locations, leading to inconsistent customer experiences and difficulties in central management.
2. Inventory Management:
   • Poor synchronization between sales and inventory data often led to stockouts or overstock situations.
3. User Experience:
   • Creating a seamless, user-friendly interface that accommodates various customer needs, including bulk orders, repeat purchases, and easy navigation.
4. Customer Experience:
   • The checkout process was slow, leading to long wait times and customer dissatisfaction.
5. Data Integration:
   • The inability to gather real-time data from all stores hindered decision-making and strategic planning.
6. Training and Usability:
   • With a large number of employees, ease of use and quick training were essential for successful implementation.

Solutions & Strategies:

1. Custom POS Development:
   • Tactsoft developed a cloud-based POS system tailored to Nabanno needs. The system included features for real-time inventory management, customer relationship management (CRM), sales reporting, and seamless payment processing.
   • The POS software was designed with a user-friendly interface, making it easy for employees to navigate and operate.
2. Centralized Inventory Management:
   • The system provided a centralized dashboard for inventory control, allowing Nabanno to monitor stock levels across all locations in real-time.
   • Automated reordering processes were implemented to prevent stockouts and optimize inventory levels.
3. Enhanced Customer Experience:
   • The POS system was integrated with a customer loyalty program, offering personalized discounts and rewards.
   • Quick checkout features were introduced, including mobile payments and contactless transactions.
4. Data Analytics Integration:
   • The POS system included advanced analytics tools that generated reports on sales trends, customer behavior, and inventory turnover.
   • Real-time data collection enabled Nabanno’s management to make informed decisions and adapt quickly to market changes.
5. Training & Support:
   • Tactsoft POS provided extensive training sessions and a support system to ensure all employees were proficient with the new POS system.
   • Ongoing technical support and regular updates were part of the service package.

Implementation Process:

1. Needs Assessment:
   • Tactsoft POS conducted a thorough analysis of Nabanno requirements, including site visits to various store locations and consultations with management and staff.
2. Development Phase:
   • The software development was carried out in sprints, with regular feedback loops involving Nabanno’s key stakeholders to ensure the system met all specifications.
3. Pilot Testing:
   • The new POS system was first rolled out in 10 select stores to test its functionality, gather user feedback, and make necessary adjustments.
4. Post-Implementation Support:
   • Tactsoft POS provided continuous support during the transition phase, including on-site technicians and a 24/7 helpdesk.